Most orders are processed within 1–3 business days, excluding weekends and holidays. Processing times may be longer during promotions, periods of high demand or when an item is temporarily unavailable. You will receive an email confirmation after placing your order and tracking information when it ships.
Delivery estimates are provided at checkout and begin after your order has been processed. Delivery dates are estimates and are not guaranteed. NutriMedical is not responsible for delays caused by carriers, weather, incorrect addresses, customs or circumstances outside our reasonable control. Contact us promptly if tracking shows a problem with your shipment.
Unopened, unused and factory-sealed products may be returned within 30 days of delivery. To request a return, contact orders@nutrimedical.com before sending anything back. Returned products must include the original packaging and proof of purchase. Products returned without prior authorization may not be accepted.
For health and safety reasons, opened or used supplements cannot be returned unless they arrived damaged or defective. Original shipping charges, customs fees and import taxes are nonrefundable. Customers are responsible for return shipping unless the return results from our error or a damaged or defective product. These restrictions apply except where local law requires otherwise.
Please inspect your order when it arrives. Report damaged, defective, incorrect or missing items within 7 days of delivery by emailing orders@nutrimedical.com with your order number and photographs when applicable. Approved refunds are issued to the original payment method after the return is received and inspected. Banks and payment providers may require additional time to post the refund.
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